📙 Part 2: Describe an occasion when you got incorrect information

This episode's vocabulary

To match up (phrasal verb) - if two pieces of information match up, they are the same.

Concern (noun) - a worried or nervous feeling about something, or something that makes you feel worried.

Frustrating (adj.) - making you feel annoyed or less confident because you cannot achieve what you want

Prompt (adj.) - (of an action) done quickly and without delay, or (of a person) acting quickly or arriving at the arranged time.

Resolution (noun) - the act of solving or ending a problem or difficulty.

Inefficient (adj.) - not organized, skilled, or able to work in a satisfactory way.

Questions and Answers

M: Rory, are you ready? Rory story.

R: Yes.

M: Off you go.

R: Well, the time that sticks out the most in my mind right now is when I received a letter from a company called Network Rail a few weeks ago. And in that letter, there were details about upcoming works on the railway close to my house. And this arrived in the post, obviously, since it was a letter. And on reading it, I was looking at the section on the dates and when I was looking at the dates more closely and putting them into my diary, I discovered that they didn't actually match up with the days, the actual days. So it was confusing whether they had mixed up the dates, or the actual days, because it was happening over a three-day period. And I think maybe they just hadn't updated their calendar or something like that. Like I say, it's it's unclear because I didn't work for the company. And obviously, this is a bit of a problem, because where the real works were supposed to be happening is where I like to go for a walk. So if I wasn't going to be able to access this place, then there would be no point on me going there. Not to mention, you know, it's loud, when things like that happen and that could affect my work, my house is very close to the railway. So all of this is extremely important for me, or why it's extremely important for me. And I emailed them to express my concerns, and they were taking forever to get back to me. So it was actually quite frustrating. So frustrating, in fact, that I posted about it on social media, and I got a much more prompt response. But regardless of the speed of the response, it was more just to an acknowledgement than the actual resolution to the problem. So I still wasn't particularly satisfied. Even when I got the correct information, I was just thinking, or I was just feeling frustrated about how unbelievably inefficient they were. So yeah, overall, not a great experience in terms of getting the incorrect information, even though we did find a solution.

M: And do you often get incorrect information?

R: No. And it was really strange to get it from such a large company as well.